Refund Policy

Transparent and straightforward refund terms for your tranquility

Overview

At NeutralCommonsVerge, we recognize that situations can alter, and we commit to providing clear and just refund policies. This document provides the circumstances in which refunds may be provided for yacht rental services.

Examine this policy thoroughly prior to reserving. When you reserve a rental with NeutralCommonsVerge, you are confirming your consent to these terms of refund.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Qualified for: Complete refund excluding service charges

Processing Duration: 5-7 business days

Service Fee: €50 for credit card transactions

Prerequisites: Must be requested formally via email or phone

24-72 Hours Before Charter

50% Refund

Qualified for: 50% of the full charter expense

Processing Duration: 7-10 business days

Service Fee: €25 taken from the refund

Prerequisites: Credible reason needed; administrative costs apply

Less than 24 Hours Before Charter

No Refund

Qualified for: No reimbursement available

Exemption: Emergency circumstances might be considered

Alternative: Credit for the charter may be granted at the discretion of management

Prerequisites: Proof required for emergency cases

Weather-Related Cancellations

Our Weather Guarantee

The safety of our clients takes precedence. If the conditions are determined to be hazardous for charter by our certified captains, we offer flexible alternatives:

  • Complete Refund: 100% refund if rescheduling is unachievable
  • Reschedule: Shift your rental to the nearest available slot at no extra fee
  • Charter Credit: Accept a voucher valid for one year from the original rental date

Weather Evaluation Procedure

Our weather evaluation consists of:

  • Analysis of wind velocity and direction
  • Assessment of sea conditions and wave height
  • Forecasts for visibility and precipitation
  • Maritime warnings and Coast Guard advisories
  • Safety assessment by a professional captain

Timeline for Decision: Decisions about cancellations related to weather are made a minimum of 4 hours before the planned departure.

Medical Emergency Refunds

Emergency Circumstances

We are aware that medical emergencies can arise unexpectedly. The following scenarios may receive special consideration:

  • Sudden medical condition or injury necessitating hospital admission
  • A family member's passing
  • Unexpected military conscription or call to duty
  • Subpoena or duty to serve on a jury
  • Natural calamities affecting transit

Required Evidence

To address requests for emergency refunds, we require:

  • A medical report or hospital attestation
  • Death certificate (if applicable)
  • Documented military orders
  • Notices of jury duty or court summons
  • Emergency declarations or travel advisories

Processing: Emergency refunds are managed within 3-5 business days after documentation is received.

Operational Cancellations

Mechanical Failures

In the event that the designated vessel encounters unresolvable mechanical issues:

  • Replacement Vessel: We will attempt to arrange a vessel of similar quality
  • Full Refund: Where no adequate alternative is available
  • Partial Refund: If the substitute vessel comes at a different rate
  • Compensation: We may provide further remuneration for any inconvenience

Crew Shortages

In the uncommon event that a qualified crew cannot be sourced:

  • An alternate crew will be sought when feasible
  • Complete refund if the rental cannot take place
  • Rescheduling with no extra charge

Refund Processing

Method of Payment

Reimbursements are applied back to the original form of payment used for the reservation:

  • Credit Cards: 5-7 business days
  • Bank Transfers: 7-10 business days
  • Cash/Cheque: 3-5 business days

Fees

Credit Card Transactions

€50 charge for terminations exceeding 72 hours prior

Bank Transfer Operations

€25 expense for all bank transfer reimbursements

International Transactions

Extra fees may be levied for transnational dealings

Charter Credits

Conditions for Issuing Credits

Rental credits might be proposed instead of reimbursements under certain conditions:

  • Last-minute cancellations (less than 24 hours before)
  • Cancellations due to weather
  • Voluntary requests to change dates
  • Disruptions in operation

Terms of Credits

  • Validity: Usable up to a year from the date of issue
  • Transferability: Not exchangeable to other individuals
  • Value: The total value of the charter (service charges exempted)
  • Application: Applicable for any available charter within the validity period
  • Expiration: Credits are void after a year, extensions not granted

Partial Service Refunds

Interruptions in Service

For charters that are interrupted or curtailed due to controllable factors:

  • Refund proportionate to the portion of the service not used
  • Credits for a future charter of comparable worth
  • Gratuitous services or upgrades

Disturbances Caused by Guests

If an early termination of a charter is caused by guest behavior or breach of safety directives:

  • No repayment for the portion of the service not enjoyed
  • Full price remains payable
  • Potential for additional costs

Dispute Resolution

In case of disagreement with a reimbursement decision, you are entitled to:

  • Request an evaluation from our administration
  • Offer more documentation or substantiation
  • Seek a resolution with consumer protection entities
  • Engage in legal proceedings as per law

Instructions for Seeking a Refund

Step 1: Reach Out

To submit your reimbursement application, utilize:

Step 2: Provide Details

Your application should include:

  • Confirmation code for the booking
  • Scheduled date and time of the charter
  • Reason for calling off the booking
  • Relevant documents (where necessary)
  • Preferred method for reimbursement

Step 3: Examine and Process

We will recognize your application within a day, appraise it in light of this guideline, inform you of the result within two days, and issue any agreed reimbursements as per the aforementioned durations.

Vital Information

  • All applications for reimbursements must be documented
  • Reimbursements are issued in € irrespective of the initial payment's currency
  • Purchasing travel insurance is highly advised
  • Policy alterations will be announced 30 days in advance
  • Reimbursements are bound by relevant tax laws and regulations

Contact Details

Direct inquiries concerning reimbursements or to make a request:

Refunds Department
NeutralCommonsVerge Marine Services Ltd.
Port Hercules
Monaco 98000
Monaco

Phone: +377 93 10 63 00
Email: [email protected]
Hours of Operation: Monday–Friday, 9:00 AM – 5:00 PM

Policy Updated: August 23, 2025

This reimbursement policy is established to be equitable and clear-cut. We urge you to scrutinize the terms diligently prior to booking and do not hesitate to get in touch for any inquiries.